Where can I get support for UPS® Global Checkout?
API or technology troubleshooting requests should go to globalcheckoutsupport@ups.com. All billing and product related questions go to globalcheckout@ups.com.
What are the hours of operation for UPS® Global Checkout support?
UPS® Global Checkout support is available Monday through Friday from 9AM to 5PM MST. Inquiries will be addressed with in 1-2 business days.
Are phone calls or virtual meetings available for support?
Yes, both options are available during operating hours, depending on representative availability.
What details expedite my support inquiry?
Please include the following in your request:
- Request and response details: Provide payloads, headers, and error messages.
- Timestamps: Note the date and time of the issue.
- Environment: Specify if the issue occurred in production or testing.
- Steps to reproduce: Detail the actions to replicate the issue.
Who can use the UPS® Global Checkout API?
This API is ideal for international commerce businesses that require precise landed cost calculations. Only authorized shippers can use this API.
What kind of API does UPS® Global Checkout use?
UPS® Global Checkout uses a GraphQL API, offering flexibility and efficiency. If you're new to GraphQL, see here for more details.
How do I get access to the UPS® Global Checkout API?
Generate a new API credential token specifically for the UPS® Global Checkout API. Existing credentials can be used as long as those credentials are authorized for UPS® Global Checkout.
Where can I find API documentation?
Visit the calculate a landed cost page for information about the API and examples. Or visit our developer API portal for detailed documentation.
What errors can be returned by the API?
| path[0] | message | extensions.errorType |
|---|---|---|
| partyCreateWorkflow | Location or person is required | BAD_REQUEST |
| itemCreateWorkflow | You do not have a default country of origin set | NOT_FOUND |
| itemCreateWorkflow | You do not have a default hsCode set | NOT_FOUND |
| cartonsCreateWorkflow | Dimension must be a positive number | BAD_REQUEST |
| cartonsCreateWorkflow | No parties found with type PartyType | FAILED_PRECONDITION |
| cartonsCreateWorkflow | PartyType party location not found | FAILED_PRECONDITION |
| shipmentRatingCreateWorkflow | There are no cartons associated with the given root | BAD_REQUEST |
| shipmentRatingCreateWorkflow | Party of type PartyType is missing for shipment ratings | BAD_REQUEST |
| shipmentRatingCreateWorkflow | The requested service level is not valid | NOT FOUND |
| landedCostCalculateWorkflow | You must have a valid state code for Country | |
| landedCostCalculateWorkflow | Shipping and item totals cannot be less than zero | |
| landedCostCalculateWorkflow | Ship-to country countryCode is not allowed | |
| landedCostCalculateWorkflow | There are no qualified items to receive a quote |
Frequently asked questions
Find answers to frequently asked questions about UPS® Global Checkout.